Toni Pucci has worked with the Ministry of Advanced Education and Skills Development for 29 years. Shortly after graduating from the Business Program at Lakehead University, she started working in Toronto, as part of the Northern Relocation Project. Toni eventually transferred back to Thunder Bay and began working in the Appeals Department. She later moved to the Verification and Audit Department as a Supervisor before moving back to the Programs Area as a Program Coordinator. For the past 10 years, she has managed the Programs Area where her staff work on files requiring exceptional handling and support financial aid offices at postsecondary institutions in Ontario as well as OSAP eligible institutions all over the world.